Karnataka State Road Transport Corporation [KSRTC] — volvo bus services

Address:

Bangalore, Karnataka

Dear sir/madam,

I just wanted to bring it to your notice on the problem we faced during our recent trip with ksrtc volvo services.

I reserved a bus ticket i. E. 'airavat club class' from bangalore to chitradurga for the date 24th aug 2017 in advance (I. E. 10 days before on 14th aug) and seats got confirmed.

When i actually went to majestic along with my friend on 24th aug to on board the bus at 7pm, we didn't get the same bus instead they asked us to get into normal volvo (Airavat) without any prior intimation. When we asked the reason, they said some nonsense reasons like ac is not fine, driver is not available etc...

Couple of concerns from our end on this issue:

1. Even though we planned our trip well in advance, we didn't get any heads up on the cancellation of services. We were in a helpless situation and just on boarded the bus whatever we got at that point of time since we don't wanted to miss our festival and also it was about to rain and majestic was overcrowded. Who is responsible for this and whom we need to approach during this kind of situations. Just think if i'm travelling with my parents/kids/aged persons, who is responsible for taking care of them.

2. This is not the first time i'm experiencing this kind of situation. I had very bad/similar experience earlier as well with ksrtc. Even though they say there are additional buses available during festival season, this is the worst planning we can say and general public are facing lot of problems.

3.in case if we cancel our trip before 1hr, will you allow us to do that or will you repay the money back? Never right? So what made you guys to think whatever you make a decision, public will accept it. What will be the case if a person travels in normal red buses then?

4. Who will be repaying back our money now. I'm not ready to pay additional amount for the services which i never availed. Please make sure you will be refunding this amount back to my bank account at the earliest.

Thanks in advance and looking forward for better services from your end on going forward. Hope we never face these kind of situations again in future.

Best regards
General public