Kaushik Global Logistics — Complaint against bad service and accident of Royal Cruiser bus from Kolkata to Siliguri

Address:

Kolkata, West Bengal

On 5th of February 2014 I was going to Siliguri from Kolkata for an official tour in a Volvo Bus operated by Royal Cruiser KGL(Kaushik Global Logistics) and it met with an accident 7 km before Farakka in a place called Ballarpore under Murshidabad district in West Bengal at 3:00 a.m in the morning. The accident happened due to carelessness and rough driving by the driver as the driver fell asleep while driving and hit full frontal to a stone chip carrying lorry. The main reason behind this posting is that the provider doesn't have a back up plan in case of an accident, 1: they were unable to provide a pick up for the passengers stuck in the middle of the highway, 2: the bus doesn't have a hammer to break the emergency glass, 3: the driver was not an employee of the company he was a part timer and the original driver was sleeping on the seat beside him. Thanks to West Bengal Police as they rescued us from the bus within 40 minutes of the accident