Kaveri Travels — Bus operator cancellled bus-not giving refund

Address:

Kukatpalli, Raghavendra Nagar, Hyderabad, Telangana -500072

Hi Sir/madam,

On 10th August I booked a ticket through Paytm. Bus Operator called me and said Bus has been cancelled and on the same day I boked ticket with another travels.
Now when im reaching to Paytm for travels they said operator has declined my refund. When im calling to your kaveri travels (Bus operator[protected] they are saying Paytm has to give and now bus operator is not answering and behaving in rude manner. I tried every way but im not getting refund amount.