Kaveri Travels — bus stop

This is ticket number TNB[protected], and I travelled on Kaveri 901-A on October 25th from Bangalore to Vijayawada.

In the message they said I should come to Electronic City Phase 2 near the toll plaza but during the boarding time when I didn't see the bus they called me and actually informed that I should come to another stop (opposite Ruchi Sagar) instead. Even in the afternoon when they had called me to remind me of my trip all they said was it will be in electronic City but the problem is both stops they referred to were in electronic City.

They don't have the courtesy required to distinguish two stops and due to the mismatch that day plus the traffic and rain I wasn't able to board their bus.

I would like a refund for this disregard for basic geography.