Kaveri Travels — no pickup

Address:	Hyderabad, Andhra Pradesh, 501512
Website:	www.kaveribus.com/index.php

Service no. Kvsp -1001
Ticket no:abrs6298949
Pnr :abrs6298949
Doj :10-nov-2017
Dep:09:00pm
Seats:l24
Boarding:vanastalipuram, near panama.

These are the ticket details. I have book the ticket with name prasad. He is my father. Ticket price is very high but because of his health condition i have booked the ticket with rs.1160.85 /-. My father called to him couple of times he didnot replied. He is a heart patient searched for here and there.. He was not able to find the bus. For bus almost he waited 1 hr. Finally driver pic the call and said we cross the panama we cannot wait for you. Who will be the responsible person for this. This is the second time im facing this type of issues with kaveri travels. I have never faced this problems with any other travels. I want my money back asap.