[Resolved]  Kelvinator — Kelvinator refrigerator amount refund

Address:

Rohtak, Haryana, 124001

I have registered a complaint of my freeze was not cooling in kelvinator service center on 5th november 2015 whose complaint reference number was (gur[protected]).Then they visited to my home and took my freeze to their service center for repairing then they told me rs. 1550 complete repairing cost of my freeze then i paid the same. But freeze was not working proper when they gave me after repairing on 7th november 2015. Also they refused me to switch on the freeze when it came to my home and also suggested me to switch on it atleast after 3 hours. When i checked it after 4 hour by switch on it was not working proper i waited it for 2 hours and then inform them on telephone on 8th november 2015 morning to mr. Manoj ([protected]).Then they took my freeze again on service center for further repairing and then demanded me more money to repair it again and also informed me to change its designed condenser coil outside while condenser coil was inside and properly covered for protection purpose while they told me rs. 1550 for complete repairing cost. Then i talked to kelvinator following officers regarding my complaint mr. Jitender (bsm)- [protected] mr. Pankaj- [protected] mr. Dv sharma- [protected] then as per conversation with them they told me if you wanna condenser coil internally then we will replace your freeze as per depreciation policy. 1: they told me now we will deduct 45% of your billing amount as per our depreciation policy with time period and also will refund your repairing paid amount rs. 1250 only visit charge rs 300 will be chargeable .But condition is that you will purchase product of same company and difference amount of new product will be pay by you and we will not provide you any bill and warranty of new product. 2: they refused me to refund my 55% amount cash after applying depreciation policy.While i am not satisfy their product. 3: after more conversation with them they agreed to give me warranty of new product by paying them difference amount of new product.But they are refusing me to refund paid amount rs. 1550 to them of faulty freeze.Also my freeze is on their service center from 9th november to till now. I have huge loss due to long time is taking by them to resolve my problem and give me satisfy feedback. Desirable solution: 1:cash provide me 55% amount of my old freeze billing amount. 2: if they could not repair my freeze in same repairing cost as committed by them and also can not provide internally condenser coil they told me to replace my product if not repairable and don't wanna give warranty and bill of replaced product then it should replace without extra money or depreciation policy. 3: if they wanna replace my product by applying depreciation policy. Then they should refund my paid repairing amount rs. 1250 and my loss due to delay in their servicing and resolution. Also give me bill and warranty of new product ( one year complete product and four year compressor warranty). ( * attaching photo of my refrigerator bill and repairing amount paid bill*). Your customer pankaj bansal [protected] [protected]@gmail.Com