| Website: | www.keralaflowersgifts.com |
I placed an order for my mother's birthday gift on 25/7/2017 from www.keralaflowersgifts.com for same day delivery. Order id : hkfg[protected]. The gifts were chosen from same day delivery category and i had made sure the city for delivery "calicut" is listed under same day delivery city.
It's been 1 week since, the order is not delivered and the order status shows under process. After much difficulty, managed to contact the customer care who is giving lame excuses - first they told, the address is not valid. Then i asked if address is not valid why you didn't contact me. Then they told, sir, let me check, then they say the mobile number given were not reachable! I had given my mother's and my father's mobile number there. Still they never contacted me who placed the order if their mobile numbers were not reachable.
So, i asked them to refund the money. They are saying to read the "terms and conditions". They are saying it's not their fault that the mobile number was not reachable! This is day light robbery. This website is complete fraud. I've recorded the call i had with the customer care. I am planning to file a complaint with cyber cell for this. I would suggest whoever faced issue with these frauds, file a complaint in cyber cell and bring this website down so that someone else doesn't fall for these frauds. You can find the cyber cell contacts online.
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