Kerala Rtc — refund of amount

Sir,
I booked a ticket from bangalore to kannur to travel on 30th december 2018 with the following details.
Ob ref. No. Ob3259823,
Trip code : 213obngknr/,
Seat no. 11, payment gateway type; hdfc,
Date of journey : 30 dec, 2018, total fare :433,
The status is shown failure and no ticket was issued. So the traveller could not travel. The money was deducted.
I humbly request you to refund the amount at the earliest.
Thanking you
Valsan panoli
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