Kerala Water Authority — KWA Staff Bad behavior and disconnected water connection

Address:Karakkunnath House, Mankkakad, op masjid, Near Amal public school kuttamassery Aluva-5, Eranakulam Dist, Kerala State, India
Website:kwa.kerala.gov.in

Today 16 May 2022, 3 persons came to my house and forcefully disconnected and cut the water connection. Didn't hear our request ( My pregnant wife and children are only there in the house and we told them that today itself we will pay all the dues. They did it forcefully and now the connection is lost as well.

In fact, this happened because we never received an invoice /bill from the authority in time and no email or anything. So couldn't pay the amount of time. However, we visited the AE office today and already paid the complete amount and the receipt is attached herewith.

We are not aware of the staff details who did this in an unmannered way.

We are requesting to consumer complaint forum to do necessary action immediately as we don't have the connection right now
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    Kerala Water Authority Phone
    +91 47 1233 3205
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    Kerala Water Authority Address
    ‘Jalabhavan’ Vellayambalam, Thiruvananthapuram, Kerala, India - 695033
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