Kesari Travels New Delhi — Payment not received, unethical behavior

Dear User

Thanks for your details.

We had verified the same with team. But you had put the cancellation with our operation team. Where you clearly mention that, you want to cancel this tour. All the company having certain policy. Where your booking came in cancellation policy. How this company done wrong with you.

Thanks
Admin Team

Dear Iyer Ji

In regards to this email and complaint, we feels that this is an very bad image created in market for us.

We never denied for his refund which is genuine and ethical. We are not denied about receved the amount of 52605/ INR

Apart Mr Devendra sent an some boys in our office for threating us prior one mobth back. We gave same answer to him.

We also wants to raise an complaint against him in Distt. Court and show the all proof which we had regarding refund. Whatever Respected court give the decision we will accept the same & deposit the amount in court. We will pay the suggeted amount in Court for not happent his thing again throw Mr. Devendra Varma.

Thanking you once again.

Thanks
Krishan Kargwal
+91 [protected]

Dear Krishan,
I deny all the allegations made in your email response to ICF. I reserve my right to take steps in the appropriate legal forum and it is not accounted as threatening.

Thanks for the reply, finally I got someone responsible in the company.
I am glad that you have seen those emails in detail strictly and must have noticed how much irresponsibly and negligently my trip was handled by Arjun Singh and Vikas Singh and made my dream vacation miserably painful.

I was always aware of your cancellation policy, that's why I didn't cancel it of my own earlier, but on[protected] when Vikas told me that they can't provide as committed and gave me option to cancel the trip, my first question was about full refund and he said yes I will get my full amount refunded. (I told him that Arjun Singh committed me to provide as discussed but he said, no) otherwise, I would have never cancelled the trip, I would have traveled on that booking and took taxi personally at Dubai.

let me explain you:-
I was dealing with three guys:-
1) Arjun Singh:- He customized my itinerary and I paid for customization, I deposited full amount and he never responded any phone call or email back for next 3 weeks.
He committed me my hotel confirmation by[protected], which I got on[protected]two weeks late, hotel confirmation was necessary for Visa application). and he was not attending any call or replying any email or WhatsApp during these two weeks time.
He committed to providing all vouchers on[protected], and I received it on[protected], that too completely messed up and was not as committed by him. and when I called and sent the email about it he didn't reply for next 7 days. even after 7 days, he gave me email confirmation but not correct vouchers. till[protected] he was just giving me fake commitments instead of vouchers or any time bound commitment to providing vouchers.

2) Sumit Sharma:- He sent me messed up vouchers that were never discussed, and he was never accepting that these vouchers are wrong.. and always trying to prove everything done is as discussed. he had no idea what's going on in the company and I asked him to provide me the details of the owner or some higher authority to discuss but he never provided.

3) Vikas Singh:- He attended calls and never took my itinerary seriously and he is the one who told me that they can't fulfill commitments and I can cancel my booking and they will return full refund. and I told him to confirm the same by email in 30 min but he didn't and then I sent him an email for confirmation and called him too for the same 3-4 times he always said to do it in 30 min.. but never did...
My email for cancellation with full refund was exactly as discussed with Vikas Singh and If it was not going to happen he should have reply back which he never did for next 4 days instead of my call and email reminders too and cancelled the booking per policy without my consent.

My email was for confirmation of telephonic discussion with Vikas and not for cancellation and can't be considered as the basis for cancellation per policy.
I was provided only verbal and email commitments all the time (Arjun / Vikas but not the committed vouchers. If they would have provided me all everything as committed then this whole situation could have been avoided.

let me know your elaborated feedback and evidence proof for cancellation per policy.

If you still feel my demand is unethical then please provide a proper response with the pointwise justification of above queries and also a refund amount that you feel is ethical.


Regards,
Devendra Verma

Here is the committed iteninerary and provided vouchers details for

ITINERARY AS COMMITTED:-
DAY 26TH FEB Arrive Dubai,
DAY 27TH FEB Abu Dhabi city tour & Ferrari World Tour & Dhow Cruise,
DAY 28TH FEB Dubai City tour & Desert Safari,
DAY 29TH FEB BURJ KHALIFA SHOPPING & EVENING DROP
MOST IMP*** ALL TRANSPORT WILL BE BY PRIVATE CAR BASIS (THEY CONFIRMED IT IN EMAIL AND ALSO ON WHATSAPP MESSAGE TOO)

Vouchers were:-
DAY 26TH FEB Arrive Dubai (Airport to hotel transfer Private Car basis).
DAY 27TH FEB Desert Safari (shared transfer instead of Private car basis).
DAY 28TH FEB HALF DAY CITY TOURS (Shared transfer basis instead of Private car basis)
DAY 28TH FEB DHOW CRUISE DINNER (Shared transfer basis instead of Private car basis)
DAY 29TH FEB ABUDHABI FERRARI WORLD TOUR (Shared transfer basis instead of Private car basis)
DAY 29TH FEB Arrive Dubai ( Hotel to Airport transfer Private Car basis).

** There is no time for Burj Khalifa and other attractions as committed in the itinerary and also there was chance of missing our flight as the transfer was on a shared basis for ABUDHABI. and they exhausting my 29th fab too that I want to keep for my personal place visit (that was the only reason I need a personal car and I need agent else everything else was available online too and I could have done bookings myself)