KG Hospital — Poor service and administration

Chscbe

Jul 14, 2021

Address:

Coimbatore

Sir,
I am Charles from Kuniamuthur, Coimbatore. I came to KG Hospital to administer the Covishield Vaccination – Dose 1 on 16th March 2021. I paid the Covid vaccination charges Rs.250/ and got the vaccination done. I did not receive any message for the vaccination done from the “cowin.gov.in portal”. I waited for a long time and asked for the certificate for the 1st Dose Vaccination. They said they will enter the data and give the certificate but they never gave me. I kept on following with them repeatedly for the certificate. They said it is portal error. They never gave me the certificate.
They further asked me to have the ‘ 2nd Dose Covishield Vaccination’ on 14th April’21 and to collect the certificate during that time. Accordingly I administered the 2nd Dose Covishield Vaccination on 24th April’21. For this they gave me a Certificate where it was printed ‘Provisional Certificate for Covid 19 Vaccination – 1st Dose on 24 April 2021’. I felt deeply annoyed. How can they give me a certificate like this when I have administered the 2nd Dose on 24 April 2021?
They said it is portal error and they promised me to get the certificate for 2nd Dose. I made repeated attempts to KG Hospital to get my certificate. But there was no proper response from them. Then I contacted Mr.Jeyakumar, CEO, KG Hospital. He promised me to get the certificate after 80 days. Now I am trying to contact him through his whatsapp and there is no response from his end.
Having administered the 1st dose done on 16th March 21 and the 2nd dose done on – 24th April 2021, the KG Hospital is not providing me the provisional certificate for the same.
Demanding certificate for the 2nd Dose which I had administered is my fundamental right. If I am not getting my certificate then I shall submit formal petition against the hospital and Mr.Jeyakumar to the following persons,
1. Dr.G.Bakthavathsalam, Chairman, KG Hospital
2. CM Cell
3. Minister for Municipal Administration
4. Secretary to Government
5. Director of Municipal Administration
6. Commissioner and Special Officer
7. City Health Officer
If this is the plight of an educated person what would have been for an illiterate ?

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KG Hospital customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

KG Hospital Customer Care's response Dear Dr. Charles

I fully understand your mental status, but at the same time I will not accept your allegations.

After receiving your call I've asked your details which you sent on 28th April 2021. After receiving your details immediately I called you and spoke to you and explained you about the portal issue and non accessibility of portal at that time. And I've promised to resolve this once portal is unlocked through WhatsApp message on 3rd June 2021, .

Once our portal was unlocked Govt sent guidelines stating that 2nd dose can be entered only after 84 days of 1st Dose, which was replied to you through WhatsApp for your reminder on 15th June 2021.

The 84 days falls on on 17th July 2021 - the first dose entered on 24th April 2021.

You've sent Two messages on Monday and Wednesday, for which the reply has been sent to you on 15th June 2021 itself. Before completion of 84 days if you sent messages I'm not in a position to help you.

As I spoke to you explained in detail again today the certificate will be sent you tomorrow through WhatsApp.

Thank you

with kind regards

Jeyakumar
Chief Operating Officer
KG Hospital
Coimbatore