Khazana Jewellery — Bad experience with Khazana jewellery Anantapur branch

Address:

Anantapur branch

Had a bad experience with khazana jewellery anantapur branch. Yesterday ie. On 03/12/2023 I had purchased ladies bracelet & hangings worth 1, 14, 250. After billing came to know that bracelet hook is damaged & they told that they will repair it. But after verification concerned person told that the hook is not repairable, it should be replace. It's totally branch responsibility to replace the hook and handover to me right. But they refused to replace & make me purchase another hook with GST and damaged hook as selling gold.
Even in the same day also they were not able to replace the hook. Even though it's a small amount of loss for me but I am totally disappointed with their service... And also they will force us to purchase monthly scheme for the sake of discount...🤦