Kidzee School — Not Refunding Fees

Address:

House No. 2, Kaushalaya Hospital lane, Panch Pakhadi, Thane West

I had made the part payment of Rs. 10, 000/- for my ward admission for the academic year 2020-21on 31.12.2020 for Nursery after few request from Kidzee head of Panchpakadi, Thane (W)

On 21th march before starting the academic year, the global LOCKDOWN was imposed due to COVID-19 pandemic. Due to this, the admission can't be possible at that time and till Jan’2021 was waiting to get the situation normal and school to reopen physically as my child was small and didn’t want to make him study online also, he was not ready to sit online and do schooling.
On 26th Jan’2021 had sent email to Kidzee head of Panchpakadi and requested her to refund my amount. Till 16th July she was giving me false hope that Kidzee is deciding on refund and they are in process and on 16.7.2021 she messaged me that Kidzee has decided not to refund money. After this also I requested her to pls try and get me refund. She always messaged that she is sending reminders and all to Kidzee headoffice . She never used to answer my calls and now she also stopped responding my messages.
Also, in playgroup they had taken extra fees from me then curriculum fees and when I highlighted this later in 2021 on checking, that refund also they have not given yet.
I am surprised that such an esteemed and renowned educational institution can cheat the people like this.
Kindly request the management to look into this matter and refund all my money PLAY GROUP EXTRA CHARGED and NURSERY ADVANCE.