Kidzee School — Offline Class

My son is in Lower KG at your Malad Centre, Mumbai. We show an article about offline classes to be resume from 7th March, 2022 in Times of India. We inquired about the same with the RM but the said “If we interested about offline classes for our son we should look for different school”.
Now I want ask you is this way you answer someone. If you can’t resume offline classes just tell the reason to the parents. We’ll understand; but what kind of reply is this.
Kindly clarify on this or we’ll compel to go on social media for the service you have been provided.