[Resolved]  Kissht — Loan fraud about extra charges on covid 19

Mera kissht account number is[protected]
Mera 3500 rs ka loan liya hua tha jiska repay amount 4040 that.
Repay se pahle lockdown ki wajah se m pay nhi kar paya to company ka call aya ki aap ek bar 960 rs jama kara dijiye aapka extra charges nhi lagega to maine 960 jama kar diye. Ab wo 960 na to mera loan amount se mines hua jabki usme extra charge plus karke 5000 se uper kar diya. Ab jab me mera 4040 to pay kar raha hu to wo 5300 kar rahe h jabki koi v company kisi v tarah ka extra charges nhi le rahi h. Kissht ne gareebo ko loot macha rakhi h. Plz aap is kissht company pe action le. Mujhe mentally harassment kar rahe h. Meri shop 2 month se ab open hui h. M inka extra charge nhi chuka sakta jo charges ekdum fraud h
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Aug 7, 2021
Complaint marked as Resolved 
Kissht customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2020
Kissht Customer Care's response
Dear Customer,

Sorry for the inconvenience caused to you.

As per our policy. Snooze fees are a date extension fees and it cannot be adjusted in your repayment amount. We had given you the benefit of 21 days extension for these fees and after that, we haven't received your request for a further moratorium so your late fees charges have been increased.

Kindly note that details related to the Snooze fees have been clearly mentioned by our team while calling, messaging, or email.

As you say our executive commits you that we will waive off charges, so we will definitely keep our commitment.

Kindly share the chat screenshot or call recording on [protected]@kissht.com so we can check with our team and assist you further.

Awaiting your response.

Have a pleasant evening!
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