Kk Travels — Money not refunded and no service provided

Address:

Nashik, Maharashtra

I booked a ticket online on KK Travels from Nashik to Mumbai Airport for 2nd April 2015 for Rs.900/- (shared cab). I filled in the relevant details and called KK Travels afterwards to confirm my booking. They agreed to pick me up on the given time on 2nd April at 20:00 hrs. I waited on 2nd April at given time but no CAB came to pick me up at my residence (pickup point). Afterwards, when I called them, they said that we cannot come to your place as we couldn’t find the address and we called you but nobody picked up the phone. They told me to come at a certain point within 15 min. I said OK, but then they said that we cannot pick you up as we are getting late. I said please wait till I reach but they ignored my request and went without taking me. It was very stressful situation for me and I didn’t knew what to do. At last, I hired a private cab and paid them Rs. 2500/- to reach the airport otherwise I would have missed my flight. Afterwards, I called them and said as you have not provided me the service, please cancel my booking and return back my money which I paid upfront. They said OK, but till today I have not received money back in my account. I emailed them to request to refund my money back but they gave some or the other reason and are refusing to return back my money. Their details are : Pune Head Office Address: Office No. 204-5, 6th Sense Shopping Centre, Survey No.84/2/2A & 1B, Pune-Satara Road, Katraj, Pune 411046 Phone: (+[protected], 24369797, 24367997 Mobile: (+[protected], (+91)-[protected] Fax: (+[protected] Email: [protected]@kktravels.com Nasik Office Address: F-3, TimeSquare, 1st.Floor, NH-3, Mumbai-Agra Road, Dwarka, Nashik 422011, Maharashtra, India. Phone: (+91)- 0253 – 2507997, 2507979 Mobile: (+91) – [protected], (+91) – [protected] Fax: (+91) – 020 – 66097990 Email: [protected]@kktravels.com