Kolors — Unhappy with Staff

Address:

Kalyan Nagar

I had an appointment on 7th Jan 2024 and my residence is almost 30 klms away from the nearest Kolors clinic ( Kalyan Nagar). After travelling for almost 18 klms, I get to know that the person I was in touch with, Ms Pooja has left the job and that the doctor treating me is on leave. Is this some kind of a joke?
Only when collecting money staff is very proactive, after that we need to beg for details.
I feel this is a huge waste of my time in a Sunday. Hopeless and non accepted.