[Resolved]  Kolors — Weight loss 0% improvement - Refund 50% only

Address:Tambaram - Sembakkam

Dear Kolors Branch Manager's, Afrin, Jothi

I hope this email finds you well. I am writing to address my concerns regarding the weight loss program I enrolled in at the Tambaram branch of Kolors.

In October 2022, I joined Kolors with high hopes of achieving my weight loss goals. I initially paid 17, 500 INR for the program, but despite my best efforts and dedication, I did not see any significant results.

In response to my lack of progress, I was persuaded to upgrade to a 30, 000 INR plan, with the expectation that this would yield better results. However, I regret to say that even after opting for the more expensive plan, I have not witnessed any tangible improvements in my weight loss journey.

I have reached out to your branch multiple times, expressing my dissatisfaction and requesting a refund of the amount I have paid, but unfortunately, I have not received any response or assistance in this matter.

I kindly request your urgent attention to this issue and ask for the refund of the total amount I have invested in the program. It is disheartening to be in a situation where I have not experienced the promised results and have not received the support I expected from Kolors.

I hope for a swift resolution to this matter and request that you initiate the necessary steps to process my refund as soon as possible. I believe this is a fair and reasonable request given the circumstances.

Please confirm the receipt of this email and inform me of the next steps in the refund process. I look forward to your prompt action in this matter.

Thank you for your understanding and cooperation.

Note : We would like to request for a 50% refund only.

Branch : Tambaram

Sincerely,
Saravanan
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Nov 24, 2023
Complaint marked as Resolved 
Dear Kolors Owners and Branch Managers, I am writing to follow up on my previous communication regarding a 50% refund request, as I have yet to receive a satisfactory resolution. My initial email was submitted on 4th Nov, and unfortunately, no solution has been provided thus far. It has come to my attention that several other customers may be facing a similar issue, which raises concerns about the overall customer satisfaction and refund process. As a loyal customer, I believe in the integrity of your services, and I am hopeful that this matter can be resolved promptly. I understand that resolving such issues may take time, and I have been patient in awaiting a response. However, I would like to kindly request an update or a resolution to my refund request by 28th Nov. Should there be any delays or challenges in addressing this matter, I may have no choice but to explore alternative avenues to seek information and assistance. To avoid any inconvenience, I am considering registering a Right to Information (RTI) request. This would encompass information related to Kolors' customer success, rating, refund policy, customer feedback, and consumer refund terms. I hope it does not come to this, and we can find a satisfactory resolution before that. I value the relationship I have with Kolors and believe that open communication can lead to a positive outcome. Your prompt attention to this matter is highly appreciated. Thank you for your understanding and cooperation. Sincerely, Regards Gomathi Saravanan
Kolors customer support has been notified about the posted complaint.
Nov 24, 2023
Updated by gomathisaravanan0119
No Solution is provided. Please re-open the complaint. looks like many compliant got moved to resolved state without resolution.
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