[Resolved]  Koryo (Future Retail Limited) — No action on Complain during Waranty Period

Address:

New Delhi, Delhi

Dear sir/mam, Maine KORYO comp. ka food processor Big Bazar (Inderlok Metro Station, Delhi) se 25/01/2015 ko against Invoice no. 0007820 TR:37503 purchase kiya tha jiski 1 year ki warranty hai. Last month June mein iska bada jar leak karne laga aur chutni jar ki lid loose ho gayi, jiski customer care per[protected] ko complaint karne per complaint no. 535592 mila tha. Service centre se representative[protected] ko aaye, unhone check karke complaint ko sahi bataya aur kaha ki hum iski report head office bhej rahe hai, within 7 days aapke jars ya to new milenge ya inke parts change kare jayenge.Lekin aisa kuchh nahi hua. 24/06/2015 ko customer care ne fir ek new complaint no. 537000 de diya aur kaha ki 7 days mein aapki complaint solve ho jayegi.Lekin iska bhi koi fayeda nahi hua. 07/07/2015 ko customer care ko phone karne per information mili aapke product ke parts company mein available hi nahi hai. Is complaint ke regarding maine KORYO customer care ko 24/06/2015 aur 09/07/2015 ko mail bhi ki thi. 09/07/2015 ko customer care per maine phone kiya toh unhone kaha ki shaam tak ka samay do. shaam ko vaha se phone aaya ki aapki complaint 13/07/2015 se pehle solve ho jayegi. Aaj 14/07/2015 ko 1 mahine baad bhi customer care se pata laga ki company mein parts hi nahi hai. Jabki hamara product abhi warranty period mein hai. Company ishi tarah delay karke 1 year pura karna chahti hai. Please hamari complaint jald se jald solve karvaye. Thanking You. Sanjay Singhal, ([protected]) C-9, Hazara Park, Chander Nagar, Delhi-51.