KPN Parcel Service — Non receipt of bicycle booked 10 days back

Bicycle was booked at oozy office of KPN on 11 th June tobe delivered at komarapalayam Namakkal district Tamilnadu about 140 km from Ooty This is yet tobe delivered When contacted the local office at. KOMRAPALAYAM the concerned person gives irresponsible response and cut the phone while I am online When contacted the head office at Selam they promised me to contact me after enquiry But yet to get reply from them