KPN Parcel Service — Poor response from KPN parcel service

Address:

Kanchipuram, Tamil Nadu

I bought compressor motor from coimbatore for my individual house planned in chennai. So my brother booked through KPN parcel service on last sunday (2nd August) under the tracking no of CBE[protected]. Coimbatore brach sent the shipment on 3rd Aug night. Shipment has been reached chennai on 4th August but as of now i have not received the motor even after 3 days completed, When i asked Guduvancherry branch office they said i need to contact head office or coimbatore branch & Dont ask us . Also they not even taken this complaint and they have not escalated to anyone . After the discussion, I got a telephone no of Salem head office from the branch and i explained the problem to the person on 5th august . He also simply said you need to wait until the parcel delivered to guduvancherry since the parcel sent to parivakkam instead of Guduvancherry . I told him clearly that it's your problem and i want motor immediately since my construction work was affected very badly because of this . But he not even hearing my complaints . Finally he called me on 5th august late evening and said arranged the shipment will reach guduvancherry office in late night without fail and you will get the motor on 6th august morning, . But when i go and asked on 6th august morning, they are saying that motor has been sent to Trichy unknowingly from chennai on 5th August night. But the guduvancherry branch manager is responding very badly .I am thinking that he is not a human being at all . He dont know how to treat the customer. He not even hear what i am saying and he simply counting money. So request KPN management to taken this complaint seriously and take actions against the person immediately . He said whatever you want you can do but i will not do anything. Also the way head office person response also very bad.They not even think about customer problem and simply answering take the parcel once reach branch, until than wait . I am insisting that cancel KPN parcel service to ensure somebody will not affect for this similar problem