| Address: | KPN Speed Parcel Service (p) Ltd, AP 780, G-Block,1 St Street, Annanagar, Chennai 600040 |
On 1st of June, we booked 2NOS NEW Sealed Canon Printers & AIO Printers thru Anna Nagar Branch. Invoiced value was Rs. 46500/- Ref LR NO: CHE[protected] booked for Krishnagiri for our Client. As the Parcel did not reach to the destination as per committed date to Krishnagiri and with continuous follow up with them KPN Anna Nagar and Krishnagiri branch they said they were not able to track and shared their managers numbers ([protected], [protected], [protected]) called all this numbers and called their head office too but no response from them and really disappointed with their Pathetic Service.
As they don't have any online tracking system and we were not able to get any updates, we went to KPN Annanagar branch several times and finally in charge over there connected to his manager from his mobile phone, we spoke to their manager and ordered Mr. Velu ([protected]) to either get my parcel or refund my invoice amount immediately, for which he said they need 30days time for tracking else will settle the same.
After 30 days we did not hear from them, so we called more than 50 times to all the numbers, but no one picks the calls in KPN branch and head office too and as well as to all their managers nos. this is really unfair that no one takes the responsibility in KPN about the missing Parcel. We also lost my client relation and had Business Loss for non-delivery of goods on time.
We have also sent a complaint letter to KPN Salem Head office thru REGISTERED POST on 9th June 2023 for which we haven't got any kind of response or reply or call back from them. It is very difficult to reach head office and there is no escalation matrix also in KPN Parcel Website or in LR Copy. Moreover, there is nothing called grievance redressal or attending to a complaint filed by the customer.
We have also filed a police complaint on 4th July CSR No. 474/2023. Please take immediate action against KPN. This is really unacceptable and really disappointed with KPN service.
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