Kpn Travels — Inconvenience due to change in service

Address:

Salem, Tamil Nadu

Date : 21/06/2015 KPN TRAVELS I have booked NON-AC sleeper from SALEM to CHENNAI ( Departure time11.10 PM ), Due to some trouble, bus was cancelled on the spot at 10.30 PM and NON-AC semi sleeper was offered without any prior information. And travel agency was not cooperative and offered no apology or change of service and given no confirmation on refund / compensation. Also received information from agency that you have no other choice and bus fares are same for both semi sleeper and sleeper. As no other way I could try ( at 11.30 PM ), I traveled in SEMI-SLEEPER. It was so inconvenient and couldn't sleep at all due to back pain and seating position. Next day I suffered delay in reaching office by half a day and back pain. Note : As per the medical treatment, because of injury, I am supposed to travel only in sleeper or berth. And all my recent travels are completely taken care preferring only sleeper or birth service. Looking for justification.