Kpn Travels — MOney not refunded after cancellation

Address:

Bangalore, Karnataka

I have booked ticket on 8th march 2014. My journey date is 6th April. I have canceled ticket this ticket on 3rd April. The ticket got canceled and the money got deducted is 241.50 and 1368.50 is the refundable amount. I believed by your terms and condition, if the ticket is not available in My Account then the ticket is canceled successfully. My ticket was not available in my account page. So i thought my ticket is canceled successfully. But on 6th of April i got call from driver asking where i am. We told we have canceled tickets.When i checked that time also my ticket was not available in my account. They have not mentioned to check mail or sms to check for confirmed cancellation