Kreditzy — Application failure

Worst loa service ever, i took more than 10 loans from kreditzee, everytime I paid on time but last few loans became an headache as due to their application error...i have to pay penalties without my fault also this affected my cibil... Even after paying penalties they started calling me agan and telling me that I have one last outstanding loan from them. Which I tried paying but their app was not accepting payments for atleast 6 months. Now my cbill is fu..d up already. Each time they call me i answers very politely and ask for an apology on mail but their representatives told me that they will not provide me anything on mail. I have all proof about this scam nad surely proceed a litigation of they won't provide me a resolution or compensation for bad services.