We have been charged excess billing of 60000 for the following reasons:
1. We were to be shift to Twin sharing room on 2nd day of ICU. Neurosurgeon advised nursing team to shift the patient, but nurse neglected to do so, causing INR 50000 for the 3rd day.
2. On discharge day, hospital team neglected to discharge us before our completion of a day and FC (Financial consulting) team refused to give us the check out, as their Insurance team not available at that time., causing which forcibly imposed 1 day rent of more than 7000.
I have contacted concerned departments and did multiple follow ups for 2 days with the FC's, Billing team and Floor Managers, but no response from them. I have tried connect with Management team to escalate the issue, but no one provided their contact details.
Instead of resolving my query, the team threatened me admit the above fees, not given check out token to discharge. Was this information helpful? |
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