We bought two KSB Delite Motor 1HB back in October 2012 as recommended by Sanitary Retailer, Vinay Sanitary Rajori Garden, New Delhi and got convinced by the market reputation of KSB Brand. But I was proved wrong within a month, the fault came in both the motors at the same time and to my surprise they both were of the same nature. Check Valve not working, the valve responsible to maintain the water level while the pump is off. The service agent replaced both the motors citing manufacturing fault.
The same problem happened again after 15 days and it has never stopped since then. Everytime they come and change the valve and fix it . We ask for permanent solution and all they give is assurance which fails to live every time.
Request for the replacement of the model seems to be falling on deaf ears and nothing has been done so far. I am highly frustrated with the kind of product delivery they have shown. We also mailed the chief of Haryana Department Rajesh.[protected]@ksb.com, but there has not been any response yet. It seems they are not taking customer satisfaction into account in company's growth rate .
Even after numerous replacement of the part, the problem is still persistent till date. One of my motor is still not working and we have to keep a track which one is not pumping water by checking the sound of machine.
On the contrary, we have USHA Pump on the same water line and it seems to be working fine since the day of purchase i.e. past 1.5 years.
Kindly please suggest what steps need to be taken to take it forward to the consumer forum and consumer cell.
I dont want other consumers to get fooled by the brand name .
Prateek Bhajanka
[protected]
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