KSRTC — Delayed in service and not responding properly

Address:

Horni hoskare mane Kattinmakki harkur Post Kundapura tq udupi dist

I booked bus ticket for my sister for traveling banglore to kundapura bus have a arrival time of 10.30 but the even reached after 12.45 as a single lady she can't wait more for that wee contacted athority but they denaid to give proper information and not responding our call and they even don't inform a delay message to a consumer