[Resolved]  KSRTC — Improper Seat, A/C Not working, Water Leakage, Break down, Delay...

Address:

Bangalore, Karnataka

Hi, Travelled from Bangalore to Goa on 30th Apr along with my wife in KSRTC Volvo Special bus (Seats 15, 16). The bus was scheduled for 19.15, however, the bus left the bus stand only at 20.15. The push-back in the seat behind me was not working, since the lady sitting in that seat had a kid with her, I also couldn't push my seat and couldn't sleep the entire journey. Many a passengers had this problem of push back not working. Also, the A/C was not working in the bus and it was too very hot inside the bus the entire journey. I travelled back to Bangalore on 3rd May 2014 in KSRTC Volvo Club Class regular service (Seat 25). When the bus reached near Ankola, it started raining outside and the water started leaking through the A/C vent above my seat and directly on my shoulders. When I approached the driver, he told me that he cant do anything as the bus was full and asked me to adjust. I again had a trouble my entire journey back to Bangalore and couldnt sleep. My wife travelled back to Bangalore on 4th May 2014 in KSRTC Volvo special bus (Seat 11). The bus left Goa at 18.10 on 4th and is expected to reach Bangalore around 7 to 8 AM on 5th May. However, the bus reached near Tumkur only at around 8.30 AM and it broke down in the highway when 25 more KMs were left to Bangalore. The crew were not ready to inform on what is the problem and how long it will take for them to repair. Since its a working day, my wife had to call up her office and apply for a leave and also, had to catch a crowded passing by bus with all her luggage and came standing all the way to Bangalore. The entire trip onwards and return with KSRTC premium service was pathetic. Very poor bus maintenance and negligence towards the passengers and their safety is very evident. Request you to support me in dealing with this. Thanks, Venkatraman Nagarajan