[Resolved]  KSRTC — Inhuman Behaviour of Conductor

Address:

Mysore, Karnataka

Dear Sir, Actually I was a fan of Services provided by the KSRTC, but was surprised to see the rude and inhumane behaviour of the conductor of the Airavat (Ernakulam to Mysore ) on 08/09/14 PNR : J45139424, Journey date :08/09/14, Trip Code : 1900EKMMYS, Bus Number KA-01F8434, Depot -MYSORE RURALDEPOT -2, Crew MOBILE No:[protected]. I have booked to and fro ticket from Mysore to ernakulam and vice versa ticket for my wife and two children's aged 7 and 11 years, Concincidentally to and fro they travelled in same Bus. While travelling from Mysore to Ernakulam there was no issue. While returning from Ernakulam to Mysore the same conductor refused to allow all the three passengers inside the bus till the new full ticket is not taken for my daughter . According to him old ticket will not be considered and need to be cancelled and fresh full ticket need to be taken for my daughter as she is not appearing less than 12 years, he refused to see and believe the Date of Birth proof carried by them . My wife was not in a position to pay the amount demanded by him but there was no option with them at that moment other than accepting his demand, after around 15 min argument and negotiations he collected 341 rupees from my wife out of which he issued ticket for 241 Rupees only.(I am not clear whether he collected Rs .100 without ticket intentionally or retained by mistake. ) I am still not able to understand on what basis he was demanding for full ticket amount of 700 Rupees .Even fellow crew member and nearby Bus crew members also tried to persuade him but he was adamant, Is there is no clear rule Book and training provided to Conductors . Does he don't know less than 12 years is allowed with discounted fare, He don't know the basic humane behaviour especially when the ladies are travelling alone, I request you to take strict action against the person who is spoiling the otherwise good reputation of KSRTC .And request you to refund the amount collected by him as my daughter is only 11 yrs and 8 months old or change the rule books as per conductor understanding, according to him whoever studying in 6th standard require full ticket, . This is to avoid the inconvenience and Insult to the passengers while travelling . Please settel the amount as early as possible otherwise I will not be left with any choice other than settling it in Consumer court for refund with Compensation for getting insulted and defamation . Ticket details :Mysore to Ernakulam ; PNR : J45139423 Journey date : 03/09/2014, Trip code :1835MYSEKM, Bus number : KA-8538, MYSORE RURALDEPOT -2, Crew MOBILE No:[protected]. Ernakulam to Mysore : PNR : J45139424, Journey date :08/09/14, Trip Code : 1900EKMMYS, Bus Number KA-01F8434, Depot -MYSORE RURALDEPOT -2, Crew MOBILE No:[protected].