Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Requesting KSRTC to refund of amount debited due to failed transactions !!!!

chenna.koyyagura

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi Sir, Could you please help to refund my amount which was debited due to failed transactions. As per KSRTC direction, I sent a mail to [protected]@ksrtc.org as well but no response/acknowledgement from KSRTC. 1) On Ward Journey Trip details :- Trip Details : BENGALURU to SHIRDI KSRTC OB No.: OB15883759 Journey Date : 30/05/2015 Booked On : 21/05/2015 2) Return Journey Trip details :- Trip Details : SHIRDI to BENGALURU KSRTC OB No.: OB15883759 Journey Date : 01/06/2015 Booked On : 21/05/2015 The Amount debited is : 11, 477.00 Please help me in getting the refund as early as possible. My user name : chenna.[protected]@gmail.com Note :- KSRTC Customer care numbers are busy entire day, couldn't able to reach any one. Please live up to customer expectations. Otherwise in future no one will try to book bus tickets online from KSRTC. Best Regards Chenna Koyyagura

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May 10, 2017

Complaint marked as Resolved

Verified Support

May 23, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, Your ticket is not booked and we have forwarded your request to Account section of KSRTC for verification and making refund, if KSRTC has been credited with this amount. If refund or communication is not received within seven working days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 283,[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID. With regards Awatar Support

Verified Support

May 23, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, You are requested 'Not to share your online banking / Credit card / Debit card details to any person from any organization'. If any assistance please mail to [protected]@ksrtc.org/[protected]@ksrtc.org. Regards, Awatar support.

Verified Support

May 23, 2015

May 27, 2015

Updated by chenna.koyyagura Hi KSRTC, !!! Excellent response/action by KSRTC. !!!I got my money credited to my account. Thank you very much for your swift action in resolving this.Note To Everyone :- Initially I was little scared after reading the complaints regarding the KSRTC. But I would say most of them are fake comments to spoil the name of KSRTC. As far as I'm concerned, KSRTC is very professional in resolving the issues faced by the customers, they resolved my issue within 3 working days which proves KSRTC is very committed and trust worthy.Once again thanks a lot KSRTC.!!Best Regards

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Comments

Shree88

from Pune, Maharashtra

Hi,

I have been facing this problem of following up with your customer care executives regarding the refund for a failed transaction of my trip (Complaint Number:778). They take my contact number and email address saying that their Manager will revert soon, but that never happens ! I am literally fed up of following up with Cust Care and I am exhausted now. Please arrange to refund the amount. This transaction was failed on 18th May 2015 (Journey Date 28th May 2015, from Pune to Hubli). The transaction failed but the amount of Rs. 787 got debited from my bank account. I have called all the numbers available on net, but in vain.

Thanks
Shreeshail