Kurl-On — Defective material provided - some bunjing issue

Company has provided very poor mattress. I have purchased mattress from an authorized dealer and after using of 5-6 days mattress showing some bunjing issue (Surface is not smooth of the mattress)
Registered complain on 23-Apr-2022 and complaint ID is 11815774 and company has replace the mattress on 13-May-2022.
Again company has provide defected mattress and facing same issue. I have register complaint under ID 13195392 on 23-May-2022. I have request company to refund my amount. I have no so much amount to spend on mad quality material.
Don't know what quality check company has followed where bad quality material has passed and mark that material as tested and OK.
Company customer care executive have no proper knowledge to attend the customer and understand the concern.
Customer care executives has no call transfer facility they have no access to forward the call to their seniors.
For all the questions they have only one answer our team will contact you in 12-48 hours and that's never happen.
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Kurl-on customer support has been notified about the posted complaint.
Jun 08, 2022
Updated by vivekmankotia
Today got call from customer care and they are asking for replacement. But I need refund as I have no trust on Kurlon. How I can believe them. Always they have delivered defective matters. Company has no quality check so I need refund only
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    Kurl-on Address
    III Floor North Block 47 Dickenson Road, Bangalore, Karnataka, India - 560042
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