Kurl-On — Haven't received the mattress ordered a week ago

Address:

Bangalore, Karnataka

I had ordered a Kurl-on kurlo bond mattress of size 75 x 36 on 3rd of Feb 2015 from Kurl-on Mattress Xpress store at Marathalli. I was told that, since the size was not the regular single cot size they will have to ship it from the main company warehouse and it will take 3 days. I waited 3 days and on Sunday night(5th day) 10 :30 PM the delivery guy asked if he can come and deliver it, as we all were sleeping and that being a very odd time I said no. But he did not deliver it on the next day Monday and there was no response from the shop guys or Kurl-on on Tuesday as well. So i followed up the shop owner Ibrahim Shariff asking what happened. He said the Mattress taken from the Company seems to the normal 72x36 and not 75x36 which i had ordered. He is rectifying the mistake and will deliver the correct mattress by today(Tuesday evening itself). The delivery guy bought the Mattress at around 6 PM that day and to my surprise it was again the wrong size 72x36. I asked him to leave the mattress and come back with the correct size. It is Thursday now (a week has passed since i ordered the special size mattress ) and yet i haven't got the mattress.