Kurl-On — Kurl-On 5140942 and 5140945 complaint ID. Kurlon mattress replacement

Address:

37(S-2), Church Pally, Rathbari, English Bazar, Malda

I purchased two Kurlo coir mattress on 08/06/2020. I was given 2 years warranty on those two mattress.
I raised complaint about those two mattress on 21/10/2021 as they developed bulging issue. I was told by customer support that bulging is covered under warranty. I gave proof video, bill and mrp label picture on 28/10/2021. But till today no solution was given to me. I was told wait 1 month, 15 days, 20 days etc. And now warranty period is over.
For example I'm attaching a photo of chat with a kurl-on executive (+91 [protected]). I resent him the proof video, bill and mrp label picture on 13/06/2022 and he told me on 15/06/2022 that complaint is recreated and within 15 days replacement will be done. And today is 05/07/2022 and still no replacement.