| Address: | Gautam Green City, Getlatu, Aakash 1, Flat No-101, Ranchi, Jharkhand, India. |
I have purchased a Kurlon Ortho 78x72x5 inch mattress from Sushma Distributors, Ranchi on 21.10.2021 vide invoice Serial Number : SD/812. I am having cervical problem so I purchased Kurlon Ortho 78x72x5 inch mattress. After hardly using 2 to 3 months the matters sagged on both side (photos & Videos are uploaded herewith for ready reference). Now I am unable to sleep on this mattress causing backache and cervical pain. A complain was logged on 09.05.2022 vide id no 12755568. It was told that sagging is below one and half inches so replacement not approved but actually the sagging is more than one and half inches and while sleeping it further increases. Shall I wait for grooming of my cervical pain for replacement of mattress as per your norms or you will consider my genuine problem. No where in warranty it is mentioned such conditions.
I am struggling from your dealer, Sushma Distributors, Ranchi and your toll free no since weeks but it goes in vain.
Such a reputed company products having 10 years warranty will not harass his customer and compel to move to higher platforms of media, Public Grievance Portal of Govt. of India & consumer forum of Jharkhand Jurisdiction.
Please redress my grievance immediately. The quality of such high priced products must be maintained as per reputation.
Hope a positive order from your side to concerned dealer for replacement at the earliest.
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