Kurl-On — Order not delivered

I placed an order for a mattress on 10-Oct-2021. The mattress is still not delivered to me.

I got an email with the courier tracking number and I see that the consignment is in my city since 16-Oct-21. But still, the order is not delivered to me to date on[protected]. Their customer care is pathetic and I never get a response to my email. The customer care people only give false promises to wait for 2 days but there is no response nor order delivery.

Order # K2806