Kurl-On — Replacement of kurlon apsara mattress size mismatch

Address:	New Delhi, Delhi, 110046
Website:	www.kurlon.com

I purchased a pair of kurl-on apsara mattress. And when tried it on my bed i found out that it was 3 inch bigger in size, so i filed a complaint for replacement. The technician visited my place for health check of mattresses and assured us that they are in perfect shape and would be replaced.

I kept following up with the customer care to update on my complain number. Every time i called them, they said it would be replaced. After waiting for 15 days for replacement, i finally called the customer care again to enquire when it would be replaced. And now they told me that there is shrink in mattresses and thus, can't be replaced. This was a shock to me as technician told me that it would be replaced and customer care was telling me whole new story.

What kind of warranty you guys provide? Without using mattress, it got shrink. This is a poorest product. Without using kurl-on mattress, it is shrinking, this is really sad and no one should be buying this product.

The customer care put you on hold for more than 10 minutes. They don't even know what do they cover in warranty. Poor customer care services. Poor product. I regret i purchased this product. Won't recommend anyone ever to buy this product.