Kuvempu University — no transcripts received. its been 10 months now

Its been over 10 months since i submitted all the necessary documents as well as the draft amount towards the transcripts for my BSc.IT.
Till this day, i haven't received any. I am not sure how many months/years you take to provide a transcripts. I have been checking with your centre in South Ex, Delhi on regular basis but all they have to say that they still did not received it. I have got umpteen opportunities and i had to let it pass because you haven't provided me with one. I tried calling every number on their website but no response.