[Resolved] La Opala — complaint regarding laopala break resistant cup saucer set which was break

[Resolved] La Opala — complaint regarding laopala break resistant cup saucer set which was break

P punitishah from Ahmedabad, Gujarat

This is punit shah from ahmedabad, i had bought laopala cup saucer set 6 pcs from star bazaar, ahmedabad, i had used this set for 6-7 days on one day within this period one of the cup was slip from my hand and falled down on kitchen plateform and break from the edge the gap between my hand and the plateform was just around 1-2 inch.in the bottom of the cup it is written break resistant so if cup and saucer is break resistent than it should not break on this type of fall. So please look into this matter as soon as possible and please do replacement. I had attached product picture, broken cup picture, product box picture, product barcode picture. I had also send mail regarding this to la opala customer care - [protected]@laopala.in but no response came from there +9 photos Was this information helpful? No (0) Yes (0)
Feb 25, 2020 Complaint marked as Resolved I got the replacement Thanks La Opala La Opala customer support has been notified about the posted complaint. Verified Support Sep 11, 2019 La Opala Customer Care's response Dear Sir, Greetings from La Opala RG Ltd.! We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to the product breaking from the edge. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. Our products are break resistant which means that during normal usage and handling they don’t break but they are not break proof as they are made of glass and they can break if they are roughly handled during transit or hit a surface in a particular angle with great impact. Nevertheless, this is a one off case and hence as a goodwill gesture, we shall replace your cup. We have already reverted to you by sending a mail to your id. Please contact our representative in Ahmedabad on the number mentioned in the mail for further assistance on the replacement. It may take a few days to find the cup of the same design in Gujarat. If we do not get it there, we shall call for it from the factory. For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/037 Your kind co-operation and patience will be very much appreciated. Thanks & regards, Resham Bhura [protected]@laopala.in
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