Landmark Online India / Landmarkshops.in — Delivered damaged product

Address:	Mumbai
Website:	Lifestyle.in

I had placed an order on lifestyle online on 13th nov 2022. Order no. [protected]. I received the order on 17th nov and when I opened the packet the wallet was damaged. I raised a complaint on 17th nov 2022 since then they have been asking for images for the same. I have shared the images since day one and yet the reply that I get is send images. Today when I called them about the update they informed me that since it's been couple of months we cannot pick up the product.
It's not my fault if they have not picked up the product since 2 months and now they are refusing to take any responsibility for their error. This is how lifestyle sells products to customers by sending them defective products and not taking it back. Such a big company follows such unethical terms to service the customers. Dishonest company and horrible rules.