Lava Mobiles — Deficiency of service support from sangeetha mobile outlet

Address:

530017

I have purchased a lava model 'grand' mobile from sangeeta outlet at ramnagar visakhapatnam in june/july 2016. The display had failed due to dropping phone. When i took the phone to showroom they charged me rs.350and replaced the spare. The display worked for less than 20minutes and again failed. Sangeetha showroom refused to replace in addition they alleged i would have dropped the phone which i did not. They did not believe me and said they cannot help me nor they have directed me to lava care. I am disappointed with the attitude of the staff.
I am bringing this to your notice so that they improve customer relations by properly guiding.
S. Radhakrishna
Mob no.[protected]
Email [protected]@gmail.com