Lava Mobiles — Don't want the used refurbished handset as replacement

Address:	Pondicherry, Puducherry, 605009
Website:	www.lavamobiles.com

Dear lava customer care team,

I am the genuine customer of lava till now. i purchased lava iris x9 in shasta mobile, pondicherry on 29.06.2015.

While purchasing this mobile. i heard that lava mobile is very best. i also really felt the same and i purchased this mobile much happier. but now am got very much stress because of this service center.

Before 6months, i got networking problem in this mobile, till date it was not at all rectified.

Problems in this mobile are networking problem, only one sim is working, display problem, charging problem, hanging problem, white screen, power button not working properly using internet very slow, side locking button not working properly, etc..

Because of these reasons i gave this mobile to the guna lava service center, pondicherry four times and i went there many more times regarding the issues i mentioned above. because of this i got stressed lot.

After long struggle finally they agreed to give me a new mobile as replacement. you communicate this by oral but i asked you in written format but you said that you are not having rights to give like that.

But last 6months i got many problems and stressed because of this handset problem.

One day i called to the lava customer care they gave me a complaint no.1402267 but till date there was no response from the customer care team.

On 20.06.2016 finally i gave my handset to guna lava service center, pondicherry but till now my problem wont rectified. work order no. if[protected].

Lava is a branded company and i know that you people will understand the feelings of the customer.

This replacement is not a big matter to lava, but for me its a matter. so kindly give me the replacement of my mobile into a new sealed mobile.

I need the acknowledgement for about the replacement of my handset into new handset in written format.

Immediately send me the acknowledgment in e-mail.

Kindly do me the needful and relief my stress. i hope that lava will care about customer. lava knows that customer is god and they only made lava as king.

Thank you.

May i know why you are taking this much time to give resolution to me.

Guna electronics pondicherry said that they are going to give me replacement of my handset. but yesterday evening i got a call from customer care and said that "as per the follow up done with relevant department the expected delivery date of your handset is 02/07/2016".

I think that there is much communication gap in your service team and the customer care.

May i have your managing director, owner and higher official contact no. and email id's for further clarification about my handset and the pondicherry lava mobiles quality.

I already send emails to you customer care and i went several times to your pondicherry service center and got highly stressed.

For that i plan to go for consumer court and got my justice.

Am having all the evidences about the response about my handset from your side.

This is the final reminder to you and lava service team for give me the proper response about my replacement of my handset in written format.

If you are going to give a replacement means i don't want the refurbished and used handset. because ultimately i got stressed, again and again i don't want to remain same.

So i need the proper working new branded sealed handset as replacement.

I need all my handset service work order no. along with date which i gave and got my handset for service. its must and urgent for me.

Kindly give me the acknowledgement letter about my handset and the reference numbers for proceedings as per the court of law.


Thanking you

With regards

S. velmurugan mba, llb, pgdir&ll

Pondicherry.

Mobile no.: [protected] / [protected]/ [protected]