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Lava Mobiles

[Resolved]  Lava Mobiles — I am not getting my phone repaired within my phone's warranty period

Address:Ernakulam, Kerala, 682020
Website:www.lavamobiles.com

My phone Lava iris X9 is not switching on due to some short circuit in IC.The phone got damaged on 21st April 2016.I took my phone to the lava customer care located near my place here in Cochin...My phone is having warranty till July 2016 .The people in the service centre didn't give warranty for my phone telling silly reasons that the phone is damaged due to water damage...i told them water hasen't gone inside my phone yet...the service centre people argued with me telling that water can get inside the phone even through sweat through the charging slot in phone.

I asked them what kind of phone you people are selling which can even get damaged with a sweat.The service centre people didn't have a reply.
Kindly see to the matter and help me get my phone repaired.

MICHEAL
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

Dear Customer,

We sincerely apologize for the unsatisfactory experience you’ve had. Please share your service center details, job sheet or work order number and contact details so that our Customer Service team can get in touch and resolve your query.

Regards,
Lava Digital Team
Reply
The service centre details are as given below:

Unitech Solutions
Address : G 43, 40, 1864, Ground Floor, Poineer Towers, Shanmugham Road
City Or Area : Kochi
State : Kerala
Pincode : 682031
Phone : [protected]
Mobile : +91 [protected]
Landmark : Poineer Towers

I don't have a job sheet number ...what i have is a serial no: which is printed on the back side of my phone

SN:IRISX9015E9013681

Ver:H001/S109

EAN:[protected]

My Contact details:
V.V.Micheal
Valiyaparambil House
Fathima church road, Elamkulam
Palathuruth, Cochin-20
Mobile No: [protected]
Email Id: [protected]@gmail.com
Reply
I am not get any reply from Lava Customer Care even after giving them my contact details...
Reply
Mobail complain
Reply
Dear Customer,

We have escalated your details to the concerned team. For any further clarifications, please write to us at [protected]@lavainternational.in

Regards,
Lava Digital Team
Reply

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