[Resolved] Lava Mobiles — Iris x8 2gb

Kadam_prashant

from Pune, Maharashtra

Address:

400701

I have given my mobile at Vashi Lava Service Center for Touch Screen issue, they have replaced the same but touch screen is not proper, it has marks internally which can be clearly visible and also they have broken the side black ring of the phone and not ready to replace the same. My warranty period is ending on 27 Aug 2016. Also when spoken to them they are not ready to accept their fault of broking the side ring of the phone. I have agreed for small side silver ring dents to may phone which was done from my end but they are not agreeing that they have broken the black ring of phone and unduly asking charges to replace the black ring.
So request you to again replace my touch screen & replace the side ring broken by the Service center peoples.

Kindly suggest & request a call back for resolution of the same.

Prashant Kadam
[protected]

Service Center Work Order No.[protected] Date 13.08.2016
IMEI No.[protected] & [protected]

Address of Service Centre:
J P Telecom
Shop No. F06, 1st Floor, Haware Infotech Park,
Sec-30a, Opposite Four Points Hotel,
Near Vashi Railway Station
Pincode : 400709
City : – Vashi
Customer Care : –
Phone Number : [protected]/[protected]
Contact Person :Mr. Surinder Sharma

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Oct 4, 2016

Complaint marked as Resolved

Lava Mobiles customer support has been notified about the posted complaint.

Aug 29, 2016

Updated by Kadam_prashant Hi Ms. Manpreet Kaur,

Greeting for the Day !!! smile

Thank you very much and really appreciate for the great support provided by your goodselves & the Technical Support team & LAVA company!

I would also like to thank Mr. Vishwas Pawar for his kind support for resolving the query on priority basis.

Today dated 29th Aug 2016, I have submitted my mobile again to Vashi JP Telecom for proper resolutions of the queries, i.e. Display issue and side balck ring broken by service centre peoples.

They have given me the attached Manual Job Seet as their SAP System was not working and they have comitted me 2-3 working days time to resolve the query.

Also I have requested them not to create any further issue.

I will update you further after servicing if any issues found.

Again thanking you for your sincere support and promt replies for query resolutions.

Looking forward your best services in query resolutions of the customers.

Best Regards,

Prashant Kadam
[protected].

At 27 Aug 2016 10:39:58 +0000 (+00:00) from [protected]@lavainternational.in:
Dear Mr. Kadam,

Greetings of the Day!

Thank you for writing to us at Lava support.

This email is in reference to your concern with LAVA IRIS X8.

We regret to hear the difficulties that you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.

As per our telephonic conversation, we have provided you the resolution of your query.

For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.

Regards,

Manpreet Kaur

Lava Technical Support Team

Verified Support

Aug 31, 2016

Lava Mobiles Customer Care's response Hi, kindly submit your device in service centre and share the work order number with us for further assistance.