| Address: | Pondicherry, Puducherry, 605010 |
I had purchase Lava Iris X5 (white) on May 16th 2015. Till date its performance is excellent. But from last few days its getting auto switch off while calling or browsing. I noticed the battery has now become fatter than normal size. I went to Lava Authorized service center (Guna Electronics, Pondicherry. Phone:[protected].
I thought they will replace my battery with free of cost, because it is warranty period.
But they told that there is no warranty coverage for fatter battery. And charged rupees 700 for new battery and asked my to wait for five days. In Lava website iris X5 battery price shows only rupees 540????? I asked this about Guna Electronic (Authorized Lava Service Center) They told extra 160 rupees is for service [protected]@#@##@#
Dear Lava team, Please dont cheat your customers. It is not good for developing company like you. I have informed this issue to at least 100 of my friends and still continuing. And planned to spread this issue to social media also. Was this information helpful? | 
Order Number is:[protected]
Lava Service Center: Bill No: 014
Date: 22/Feb/2016