Lava Mobiles — Lava mobile arc 22 beats headphone jack problem

Aug 01, 2015

Updated by Sathish8088 Hi,
Mobile : Lava ARC 22 beats
IMEI No : [protected]

My self Sathish Kumar S, i have purchased the Lava ARC 22 Mobile. on 17th May 2015 from Poorvika mobiles, forum mall, mangalore-575001.
Its just 45 days over, i got this issue.

The problem is automatically profile selects to headphone and due to this there wont be any ringtone or we cant talk without headphone.
And i have notified this problem to Lava authorized service center in Mangalore. And given for repair for the first time on, 11.07.2015 at 10:58:42 AM. With work order number is :[protected]. And they told me that they will call back. But 1 week over no call nothing. So i went directly there and asked about my mobile. And the female staff, told me to wait and i waited for 15 minutes. Till now no response, so i asked her about mobile she told QC is going so please wait. So again i waited and after looooong 45 minutes, she returned my mobile and i took it with angry status and went home.And checked it was ok. When i check my mobile on next day morning, again the same problem. Automatically profile selects to headphone and due to this there wont be any ringtone or we cant talk without headphone.
So next day again i went and gave the mobile to the same Lava authorized service center in Mangalore(Since its the only lava mobile center we have in mangalore.). 20th July 2015, and i have attached the job card image here. Then that same female told me that please come on next day. Due to my busy work shedule, i couldnt go for 1 week. And there was no phone call from this service center also. Then my self went with my wife.Then the same female told please wait for some time. Now the same as first day, i waited for 15 minutes. Me and my wife got angry and asked what about our mobile whats going on.?She replied that they are checking i am not the one repairing there are people repairing..blah blah... Then again we waited for 30 minutes, finaly mobile came. And we tested its ok and we returned home. Now its ok for next 2 days now again the same problem.The problem is automatically profile selects to headphone and due to this there wont be any ringtone or we cant talk without headphone. I have wasted my time behind this.

Even after twice the repair happened also they couldnt fix the problem. And that service center lady is very rude, making customers to wait for long time. As if we dont have any work to do.

I want my mobile to replaced immediately, this will be the only solution i feel. Because after 2 times failure of service, i dont think that service center has qualified, certified staff for mobile repairs.

Please look into this issue as soon as possible. I am attaching the following images, 1. Second job card copy. 2. Purchase bill. 3. Mobile photo

Thanks, Sathish