| Address: | 226031 | | Website: | lavaintenational.in |
Dear sir,
I v p pandey have some serious grievance against your Customer care department ...in Lucknow ..khurramnagar area.(Utter Pradesh ..India)
As I bought the above mentioned handset that is lava pixel V 2 for my wife as a gift on her b day on 4 th January 2016 .
1)-The problem started in July end ...when the display of battery started showing 100% charged sign through out the day ..and later got switch off and need to charged again .
2)- As we all.have busy life... I took out the time to go your customer care divisions nearest to my house 10 km away at khurram Nagar ..lucknow.
3)- And here ..I got the massage just by touching as there must be problem in battery so you please change the battery .
4)- By agreed on that I ve got a good news in a very unfriendly manner that ...the date of purchase have passed 6 month so you have to purchase a new battery from us .
5)- Then on requesting them that the battery is hardware and the display of charging on screen is matter of software, The well educated technicians replied me having full of his mouth with guthka which he can not afford to spit ..that, sir then go for mobile format .
6)- As this entire coming and going wasted my another 15 dyes, I surrendered in front of that very learned technician.
7)- And finally I purchased the new battery ...got the mobil formated started from 1 st week of September.
8)- now finally I am again standing on the same problem ...which making me to feel that I have made a very big mistake by doing the act of purchasing your product.
9)- Again moving ahed to your service center to feel obliged if they serve well .
waiting for your unexpected response .
Sincerely NOT yours
V.P.Pandey
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