[Resolved]  Lava Mobiles — Mobile under warranty period not repaired for more than three weeks

Address:

Mumbai City, Maharashtra

I Havepurchased LAVA IRIS504Q during Oct 2013. My Mobile No. is. [protected] IMEI/ Serial No. [protected] One month back it has developed touch problem. I am staying in Chembur, Mumbai. I have searched for authorized service centre and to my surprise there is no proper service centre with all facilities for LAVA. Finally people have told me to give the mobile to AUROMA Store, Ghatkopar (E) I have given my mobile for repair on 30.08.2014. I am not able to contact the person of M/S. AUroma store and Person is not picking up the phone. I have written nearly four times to M/S. Lava customer care regarding the same. But i am not getting any fruitful answer. When i went directly to AROMA store they are telling they are yet to get spare part for repair of the phone, even after nearly5 21 days of submitting the phone for repair. The AROMA store number is [protected] and address is : building no:185/5040, opposite to shivaji technical school, pant nagar, Ghatkopar east, Mumbai-40007 Lava is providing such careless customer service. They are taking nearly three weeks to repair a phone which is under warranty period. Requested to intervene and resolve the issue. Such irresponsible company should pay penalty for the kind of careless attitude & wastage of customer time.