Lava Mobiles — My refund isn't provided till date.. the cancellation was done 9 days ago

Address:

MB 82, New Indira colony, Burhanpur

I have ordered a neckband probuds N31 and due to personal reason i cancelled it before the shipping (As the refund policy on official website states.. order cancellation can be done before the shipment is done). so till date 9 days are over and no refund is provided. i already have talked with lava customer care text support. they also cant give me an perfect ans to which my refund will be done. i have their customer care chats screenshot if needed i will provide it.

resolve the issue as soon as possible