[Resolved]  Lava Mobiles — Not dispatching mobile part(PCB) to service center and giving false information which is delaying.

Address:

Kolkata, West Bengal

My nphones IMEI number is A[protected]E7C7. I had submitted it to babli media centre on 6th june 2015 and again submitted on 8th june as it has developed some other problem(previously that ew problem was not there). They said they need PCB from company. the order id is[protected]. I contacted lava customer care and the ticket number is 24280. They said you can pick your phone from service centre on 6th july. i contacted service centre on 4th july(5th july is sunday) and they said they have not recieved any parts. today again i consulted and answer was same. today i contacted lava customer care and enquired about status of order id and ticket no. he requested my phone to put me on hold to fetch information. after putting me on hold for 4-5 minutes picked the call and said we are not getting any response from you thank you for calling lava. how pathetic!!!(there tollfree number[protected] is chargebale.) i want refund, i had have eough of them for last one month.